StackAssist- innovation in digital working instructions
ICT & Media Design
Client company:Faes and Lectorate Interaction Design Fontys
Project description
Main research question:
How can the interaction between order pickers and the StackAssist system be enhanced to improve the efficiency, accuracy, and user acceptance of technology delivery in the stacking process?
Context
The project is in the domain of logistics and warehouse operations. Our client company's (FAES) main goal is lower the costs of transportation and logistics as well as being eco-friendly and sustainable. In other words, FAES products (PackAssist and StackAssist) are advanced software that make sophisticated calculations in the form of packing and loading plans.
Results
Our team is working on developing a concept and a proof-of-concept prototype. Based on thorough research, we advise FAES that the most convenient form of delivering the stacking in via hand-mounted devices. To support our idea we created a high-fidelity prototype of a StackAssist app and hardware prototype to imitate the experience of the hands-free stacking.
As a final result, we are presenting FAES - a developed concept and advise for implementation supported by research, high-fidelity figma prototype and a proof-of-concept coded prototype in JavaScript.
About the project group
StackAssist is a tool designed to optimize warehouse operations by efficiently guiding order pickers on how to best stack products, considering factors like package rotation and weight limits. This assignment arises from the need to improve the user experience for order pickers who require hands-free, intuitive support to access stacking instructions without unnecessary movement or error. The project is motivated by technological advancements and market demands for enhanced productivity in warehouse management, aiming to integrate StackAssist with existing systems and explore innovative solutions like digital work instructions and AR technology to meet these challenges.
There is research conducted to compare the stacking process efficiency between paper instructions and DWI (Digital Working Instructions). The results were in favor of the DWI. This in another incentive of FAES to look for more innovative solutions for their product StackAssist.
