Data Driven Hospitality
ICT & Media Design
Client company:Dinner in Motion
Youri Oldenhof, Rick Peeters, Kaloyan Madzhunov, Ferry Wonders
Project description
Design a personalised data-driven customer experience to enable guest of Dinner in Motion to have an unique experience worth sharing in order to strengthen the hospitality leven of the restaurant
Context
Exploring possibilities to improve the hospitality in catering sectors using guest data to make them more resilience against the next crisis
Results
This is study case for Dinner in Motion, a 360-degree restaurant in the heart of Eindhoven. By examining their approach to communication, hospitality and personalisation, universal solutions were found that can be implemented in customer journeys of almost all restaurants.
About the project group
Multidisciplinair project group consisting of three ICT & Media Design student and one ICT & Media Design teacher. This project derived from the bigger research in the Drive MKB. Team and process was part of the Shared Based Learning-program.
