Prospect On Boarding Process
AI & Data
Semester programme:Open Learning/Innovation
Research group:Sustainable Data & AI Application
Project group members:Jenny
Project description
Analyzing and optimizing the on boarding process of Citric Labs
Context
Citric Labs helps clients in industries like Sports, Marketing, Branding, Communications, and PR to understand their online presence better by providing insightful and actionable reports and dashboards.
Results
Rewritten description:
Citric Labs is a young company that has not yet had the opportunity to formally define most of its internal processes. Through this project, the existing approach to onboarding new clients was mapped and made explicit. Based on this analysis, the onboarding process was optimized by introducing structure, partial automation, and clearer process ownership. This helped Citric Labs become more aware of what the onboarding process entails, how it should be applied consistently, and how it can be maintained and improved over time.
About the project group
Main focus is Business Process Optimization, background in Software, UI and UX.