Digital Work Instructions
Smart Systems
Semester programme:Human Centered Design
Client company:TNO NXTGEN / FAES
Project group members:Justin Veenhuis
Lara Jantolić
Lars Mombarg
Kaloyan Kulov
Jesse Kraus
Project description
Creating and testing digital work instructions for the company's new RTM repair line to support operators during triage and repair processes, while also improving a specific workflow gap that we identified.
Context
The primary stakeholders and users are engineers, production operators, and employees involved in triage and repair activities within a company that focusses on all sorts of packaging.
The problem we set out to solve was that engineering capacity is limited, while repair processes are often complex and highly variable. This makes it challenging to create, maintain, and keep work instructions up to date while ensuring they remain clear, consistent, and of high quality.
Results
An improvement in standardization, quality, scalability, by using a modern digital work instruction platform combined with enhanced work instructions. In addition, we delivered a user interface that addresses a specific workflow gap within the repair process.
About the project group
This was a 7-week project, where we spent the first 4 weeks improving the company's existing digital work instructions by splitting up steps, changing the wording, and introducing check-based validations. During the final 3 weeks, we focused on identifying a workflow gap and creating an interface to address it.